Baltimore Convention Center
Office of Human Resources
Public Safety Officer
DEPARTMENT: Public Safety
CLOSING DATE: 7/26/2018
A Public Safety Officer enforces laws, rules, and regulations, and maintains order at and in the vicinity of departmental building and grounds. Work of this class involves no supervisory responsibilities. Incumbents receive moderate supervision from a technical superior. Employees in this class work a conventional workweek and are required to work evenings, weekends, holidays, and rotating shifts. Work is primarily performed in and out doors; however, there is occasional exposure to inclement weather.
TYPICAL EXAMPLES OF THE WORK: (The following examples illustrate the work performed in this position; however, may require other duties not listed, if necessary, to accomplished to work of this agency.)
- Greets, directs, and lends assistance to guests, clients, and employees at the facility or attending an event.
- Provides and controls access to facility, show rooms, and meeting rooms.
- Patrols the building and grounds around the facility.
- Monitors and directs vehicle and pedestrian traffic at loading docks and front drive.
- Works to reduce or eliminate hazards by proactively alerting the appropriate party of any problems.
- Assists in monitoring closed circuit surveillance system and indoor alarm panel.
- Conducts fire prevention duties such as identifying potential hazards, conducting fire extinguisher inspections, and monitoring computerized fire alarm systems.
- Secures the facility at night and opens in the morning as directed.
- As necessary dispatches public safety officer and/or supervisor and contacts emergency personnel as needed.
- Administers First Aid and/or CPR when required.
- Operates hand-held radio, electric cart, computers and interviews witnesses.
- Investigates complaints and incidents and quells disturbances.
- Required to prepare written daily logs and reports, perform patrol tours and operate facility life safety systems.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES
- Ability to work effectively in a service oriented environment subject to frequently changing priorities.
- Ability to work under high pressure in meeting urgent deadlines.
- Ability to establish and maintain effective working relationships with staff, contractors, and facility users.
- Ability to identify job related challenges and make corrective recommendations to supervisor.
- Ability to work independently in the absence of supervision.
- Ability to assist general public and clients with basic questions/problems or obtain a supervisor who can assist.
- Ability to think clearly, respond quickly, and use sound judgment in emergency situations.
- Ability to understand and follow instructions, both orally and in writing.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to prepare accurate and grammatically correct written reports.
- Ability to maintain courteous and tactful, but firm, relationships with public.
- Knowledge of the operation and use of security and life safety equipment.
- Knowledge of departmental safety and security procedures and practices.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Education — High School Diploma or GED equivalent.
Experience –Minimum 3 years’ experience in the Public Safety field.